HELP & FAQ's
HELP AND FREQUENTLY ASKED QUESTIONS (FAQ)Do you ship internationally?
Yes. At this stage we offer express shipping within Australia and standard shipping to USA. If you are an International customer please contact us by emailing our customer care team at firstname.lastname@example.org and we'll do everything that we can to get something shipped to you. For more details on our shipping policy and prices please visit our shipping page.
How do I know if my order has been shipped?
Once we send out your order you will receive an email with your tracking number.
How do I track my parcel?
Simply check your emails for the tracking number sent to you. You can use this number to track your order HERE and see exactly where it is and how long it’ll take to reach you!
How long will my order take to arrive?
Orders placed by 8am AEST (business days) will be received between 1-3 working days for metro areas, and between 2-5 working days for regional areas ( within Australia), 4-8 days to the USA. The team will make every effort to dispatch all orders placed before 8am AEST (working days only) on the same day. If your order is placed after 8am AEST, it will be dispatched the following working day.
Where do I send my returns to?
If for any reason you have changed your mind and want to return your order, we offer store credit for the item(s) you are returning and refunds in the case of faulty items.
Click HERE for more information regarding our returns criteria and how to return your item.
What is your sizing like?
We strive to make our garments run true to size. However there can be occasions where product is produced in a bigger or smaller make, in which case we would state this in the product description section. Also, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you. If you had any questions relating to a particular item, please feel free to call our Customer Care Team on + 612 4464 3953 or via email email@example.com, and one of our friendly staff members would be happy to help you choose the most suitable size.
Is there a store for me to try things on?
Yes, we are located in the beautiful coastal town of KIAMA NSW, so you are more than welcome to pop down and try something on. Or even better why not call the girls ahead of time and book in a personal shopping appointment? We're located at shop 15/106 Terralong Street KIAMA NSW 2535 or contact us on 02 4232 1941